How can we help?

Troubleshooting

I added a product to my “... with Netatmo” setup, but it doesn’t appear in my Google Assistant.
In case of a Smarther AC with Netatmo managing an air conditioner via IR control, what should I do during the detection phase?
What should I do during the self-learning procedure if my Smarther device with Netamo manages an air conditioner via IR control?
What happens if I use the remote control instead of Smarther AC with Netatmo to control the air conditioner after the product is commissioned?
I can't use the touch screen of my Smarther air conditioner with Netatmo, what should I do?
How to reset Apple HomeKit on Smarther AC with Netatmo?
My Smarther AC with Netatmo device cannot be paired with HomeKit. What should I do?
I can't connect my Smarther air conditioner with Netatmo to the Internet. What should I do?
How do I find my Smarther AC code with Netatmo HomeKit?
HomeKit code consistently fails on Smarther AC with Netatmo. What should I do?
My products aren't appearing in the Apple Home app. How do I fix this?
Once the product is commissioned, what happens if I use my air conditioner remote control instead of my Smarther AC with Netatmo?
In case the Smarther AC manages an air conditioning unit via an IR remote control, what should I do during the detection phase?
I can't connect my Smarther air conditioner with Netatmo to the Internet. What can I do?
How can I retrieve my Homekit Smarther AC code with Netatmo?
When Smarther AC manages an air conditioning unit by IR remote control, what should I do if my protocol is not recognized?
What should I do if my Smarther AC accessories are inaccessible (IR transmitter or HVAC actuator)?
In case of Smarther ACs that manage an air conditioning unit via IR control, what should I do during the detection phase?
Once the product is commissioned, what happens if I use my air conditioner remote control instead of the Smarther AC with Netatmo?
I added a product to my “…with Netatmo” installation, but it doesn’t appear in my Google Assistant.
In case of Smarther AC managing an air conditioning unit via IR control, what should I do if my protocol is not recognized/rebuilt?
How do I reset Apple HomeKit on my Smarther air conditioner with Netatmo?
How do I retrieve my Smarther AC code with Netatmo HomeKit?
My Smarther air conditioner with Netatmo is not compatible with HomeKit. What should I do?
HomeKit code consistently causes my Smarther AC with Netatmo to crash. What should I do?
My products aren't showing up in the Apple Home app. How do I fix this?

Powered by Zendesk