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Legrand Help Center
EASYKIT WIFI with Netatmo
Troubleshooting
Troubleshooting
Why is the audio/video quality of the app poor during communication?
Why can't I open the door from the Home + Security app?
When calling from the external panel, the video appears on my EASYKIT Wifi with Netatmo, but there is no ringtone
Why is the WiFi LED on my EASYKIT Wifi with Netatmo on?
Why is my single-family DIN system not working with an EASYKIT Wifi with Netatmo and one or more monitors are not connected?
Why is the red Wi-Fi LED flashing on the connected monitor?
Why is the wifi LED on my EASYKIT Wifi With Netatmo fixed?
Why is my single-family DIN system with an EASYKIT Wifi With Netatmo and one or more unconnected monitors not working?
When making a call from the external panel, the video appears on my EASYKIT Wifi With Netatmo but there is no sound!
How do I cancel my account?
My EASYKIT Wifi With Netatmo does not connect to the Internet. What should I do?
Why is my two-family DIN system with two EASYKIT Wifi With Netatmo and one or more unconnected monitors not working?
What functions still work without a WiFi connection?
I don't receive calls on my smartphone
Why can't I open the gate from the Home + Security app?
Why is my two-family DIN system with two EASYKIT Wifi With Netatmo not working?
How can I check if my EASYKIT Wifi With Netatmo is already associated with a Legrand account?
Why is the audio/video quality of the app low during communication?
How do I turn off intercom call forwarding to mobile devices?
I don't receive notifications on my smartphone.
In the event of a temporary Internet outage, which services continue to operate?
Why is the Home + Security app screen black?
Why is the red wifi LED on the connected indoor unit flashing?
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