Wireless network issues can be caused by physical interference or by the Wi-Fi access point configuration. In this article, we will first try to reduce any physical interference, and then we will offer you some simple steps to troubleshoot the Wi-Fi access point. Reduce interference Check the distance between the router and the Play StoreEASYKIT Wifi With Netatmo (3 m is the ideal distance). Walls and some surfaces can absorb the wireless signal. If the connectivity problem is not solved, you should install a Wi-Fi repeater in the room where you want to install the product. It is best if EASYKIT Wifi With Netatmo and the router are not: Behind a TV. Near an aquarium. In or under a metal object. Located in a closed cabinet. Near a lot of cables and wires. Near any wireless network. If you have any of these devices in your home, temporarily turn them off and see if the problem is resolved: Laptops, tablets, etc. Wireless printers, speakers, and any other wireless devices. IP cameras. Microwaves (while in use). Cordless phones. Basic access point setup. Restart the Wi-Fi router. If there are multiple Wi-Fi access points (repeater/booster/extender) in the network, make sure to set different names (SSIDs) for each point. access point. Then make sure that the EASYKIT Wifi With Netatmo is configured to connect to the access point with the strongest signal. To do this, go to the device settings menu (wheel) / Network. Advanced access point configuration For the following steps, you will need to connect to the router's configuration page. Refer to the router's user manual. Try updating the router to the latest firmware version. Try setting a simpler Wi-Fi password without special characters. Make sure no MAC filter is enabled on the router (or check that the EASYKIT Wifi With Netatmo is whitelisted). Make sure access restriction (parental control, etc.) is disabled. Check if the router has a sleep function. If so, disable the function Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router is 5 GHz compatible, check that 2.4 GHz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4 GHz networks). Try disabling 5 GHz. Check if UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).
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