How can we help?

What do the different LED colors and blinking patterns mean on the gateway and devices during installation?

Gateway

Solid green: The Gateway network is open and ready for product installation

Flashing green: The gateway is in Wi-Fi configuration mode

Solid White short (Starting the product/ after full reset of the gateway): initial Boot

Solid White continuous: stable connection between app and phone

Orange, short blink (1 flash): Wi-Fi and HomeKit reset triggered (after 10s press).

Solid orange: Full reset in progress (after 20s press).

Blinking blue: A firmware update is in progress.

 

Devices

Solid green: Zigbee network successfully opened or joined.

Flashing green (only for wireless devices): Device joining the network (success = solid green, failure = solid red).

Solid red: Device powered and searching for network.

Purple/blue: disconnected from device, still connected to zigbee network.

 

Updated