How can we help?

My products are connected correctly and have already been linked to HomeKit, but they do not work normally in the Apple Home app. What should I do?

If applications that use HomeKit do not work optimally, you should check the data synchronization: 1. Turn off the device at the main switch, wait at least 10 seconds and turn it back on. 2. Wait for iCloud synchronization to complete on all devices that use the same Apple account. Connect the devices to their respective chargers and restart them to force synchronization, if necessary.