If your automation isn't working as expected, there could be several reasons behind it. Here are some common issues and troubleshooting steps to help you identify and resolve the problem.
Initial checks
- Ensure the device is properly powered.
- Confirm that energy measurement modules are correctly installed and configured in the Home + Control app.
Check the trigger threshold
Double-check your trigger threshold settings. Ensure the threshold is set correctly and that you have selected the "over" type and not "under" for the chosen value to trigger the automation.
Understanding Grid injection vs. Total production
It's crucial to understand the difference between these two concepts, especially when setting up multiple automations:
- Grid injection: This refers to the excess power sent back to the grid after your home’s consumption needs are met. We recommend using this for your automations because it leverages the surplus energy that would otherwise be lost.
- Total production: This is the total power generated by your solar panels, regardless of how much is being used or sent back to the grid.
For more details about the difference between the total production and the grid injection, refers to this article : INSERT LINK
For instance, if you set a trigger at 2 kW and choose "grid injection", the automation will only activate if the energy fed back into the grid exceeds 2 kW. If your total production is 2 kW but your home consumes 3 kW, the grid injection could be -1 kW (negative), meaning the automation won’t trigger because the injection is less than 2 kW.
In contrast, if you choose "total production", the automation activates once your solar panels produce 2 kW, regardless of your home’s consumption.
Impact of previous automations on Grid injection triggers
If the previous troubleshooting steps haven’t resolved your issue, consider the impact of earlier automations on your grid injection triggers:
An earlier automation might consume part of the grid injection, affecting later ones.
For example, if you have already created an automation that triggers at 1kW (to turn on a water heater that has a load of 1kW), and you have created an automation that must trigger at 1.5kW of network injection. When the first automation is going to launch, the network injection will go back down to 0. It will therefore take 1.5kW of additional network injection, and not just 0.5kW more, to trigger the automation.
Further troubleshooting
If you've checked all the above points and your automation still doesn't work, ensure your device is functional. If the device is working but the automation isn't triggering, contact customer support for further assistance.