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Legrand Help Center
Hometouch
Troubleshooting
Troubleshooting
The Door Entry for HomeTouch application is not available for my Android Smartphone.
I have completed the registration procedure but I don't receive the email with the temporary password necessary for the fisrt login
Why the status led is flasching white?
Why the status led is steady white?
Why the status led is flashing green?
Why the status led is steady green?
Why the status led is steady blue?
I need to replace my HOMETOUCH, how can I do that?
How can I cancel my account?
Can HOMETOUCH work properly when connected to network but without internet connection?
Which functions still work without network connection?
Why the video/audio quality is low during the comunication from smartphone to External Pannel by Door Entry APP?
Why the microphone is not active in autoswitching ON mode from the App?
Why the red wifi Led on board to the HOMETOUCH is blinking?
Why I can't control my plant from the App after first commissioning?
Why I cannot associate my account to the HOMETOUCH?
Why from the App I cannot open the gate?
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