If Alexa Voice Control won't connect to the Internet: Turn off Alexa Voice Control at the main power switch, then turn it back on and restart your Internet/Wi-Fi router. If the problem persists and you have already manually configured your router, the router configuration may be blocking the connection to Alexa Voice Control. In this case, follow the instructions in your router's manual: Step 1: In your computer's Internet browser, enter the local address of the router, in the following format http://192.168.xx (for example http://192.168.1.1). This can be found in the router's manual. Step 2: You may sometimes be asked for your username and password. For most routers, these are "admin" and "admin". Otherwise, check the manual. Step 3: You can then access your router's configuration interface. Step 4: If you have set up a parental control function, check that you have authorized Alexa Voice Control. To do this, check that the MAC address (see: Where to find the MAC address of Alexa Voice Control?) is in the list of authorized devices. Step 5: If your router has a sleep function, disable it. If you still cannot reconnect, follow the steps below: Step 1: First, try assigning a fixed IP address to Alexa Voice Control, indicating the MAC address (How do I find the MAC address or serial number of my product?). If you have an Android smartphone, you can also assign a fixed IP to your smartphone. If necessary, there are tutorials that can help you do this: in your browser, type the brand and model of your router (for example, Orange livebox). Then type in your browser "Static IP for MAC address". Step 2: At this point, you can check the Wi-Fi frequency band used by your router. Alexa Voice Control does not work with the 5 GHz frequency. Make sure that the 2.4 GHz mode is enabled. Step 3: If the Wi-Fi channel has been changed manually, it may no longer be the optimal connection to use. Check that the "automatic Wi-Fi channel selection" mode is enabled. Step 4: Finally, if your network has one or more Wi-Fi extenders, make sure that each of these Wi-Fi access points has a different name (or SSID) and that Alexa Voice Control / Alexa Voice Control Outlet Control connects to the one with the strongest signal.