How can we help?

A simple guide to troubleshooting network problems.

Wireless issues can be caused by physical interference or the configuration of your Wi-Fi access point. In this article, we will first try to reduce any physical interference and then suggest some simple steps to fix the Wi-Fi access point issue. Check the distance between the router and the EOS 300 class (3m is the ideal distance). Product Setup. It is best if the EOS and the 300-class router are not: behind a TV. near a fish tank. inside or under a metal object. located in a closed cabinet. near a lot of cables and wires. in your home, temporarily turn them off and see if the problem has been resolved: laptops, tablets, etc. wireless printers, speakers, and any other wireless devices. ip cameras. microwaves (while in use). D_ Basic Access Point Setup_X000D_ _X000D_ Restart the Wi-Fi router._X000D_ If there are multiple Wi-Fi access points (repeater/booster/extender) on the network, be sure to set different names (SSID) for each access point. Fort._X000D_ To do this, go to the following menu in the Home + Security app settings: Manage my home / Class 300 EOS / Class 300 EOS EOS / configure. _ ... enabled on your router (or check if the camera is whitelisted). 00D_ Make sure that access restriction (parental control, etc.) is disabled. Check if your router has a sleep function. If so, disable the function. Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router supports 5 GHz, check that 2.4 GHz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4 GHz networks)._x000 D_ Try disabling 5 GHz. Check that UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google (Primary: 8.8.8.8 / Secondary: 8.8.4.4).