Wireless connection problems can be caused by physical interference or the Wi-Fi access point configuration. In this article, we will first try to reduce any physical interference, and then we will offer you some simple steps to fix Wi-Fi access point problems. . Reduce interference Check the distance between the router and the Class 300 EOS (3 m is the ideal distance). Walls and some surfaces can absorb the wireless signal. If the connection problem is not solved, you should install a Wi-Fi repeater in the room where you want to install the product. It is best if the Class 300 EOS and the router are not: Behind a TV. Near an aquarium. Indoors or under a metal object. In a closed cabinet. Near lots of cables and wires. Near any wireless devices. If you have any of these devices in your home, temporarily turn them off and see if the problem is resolved: Laptops, tablets, etc. Wireless printers, speakers, and other wireless devices. IP cameras. Microwaves (while in use). Cordless phones. Basic Access Point Setup. Restart the Wi-Fi router. If there is more than one Wi-Fi access point (repeater/booster/extender) in the network, make sure to set different names (SSIDs) for each point. d'accès. Next, make sure that the Classe 300 EOS is configured to connect to the access point with the strongest signal. To do this, go to the device settings menu (cogwheel) / Network. Advanced access point configuration For the following steps, you will need to log into the router's configuration page. Check the router's user manual. Try updating the router to the latest firmware version. Try setting a simpler Wi-Fi password without special characters. Make sure the MAC filter is not enabled on the router (or check that Classe 300 EOS is whitelisted). Make sure the access restriction (parental control, etc.) is disabled. Check if the router has a sleep function. If so, disable the feature Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router is 5 GHz compatible, check that 2.4 GHz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4 GHz networks). Try disabling 5 GHz. Check if UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google's servers (Primary: 8.8.8.8 / Secondary: 8.8.4.4).