Wireless network issues can be caused by physical interference or the configuration of your Wi-Fi access point. In this article, we will first try to reduce any physical interference, so we offer you some simple steps to troubleshoot your Wi-Fi access point. Reduce Interference Check the distance between your router and the Classe 300 EOS (the ideal distance is 3 m). Walls and certain surfaces can absorb the wireless signal. If the connectivity issue is not resolved, a Wi-Fi repeater should be installed in the room where the product is to be installed. It is best if the Classe 300 EOS and router are not: Behind a TV. Near a fish tank. In or under a metal object. Inside a closed cabinet. Near a large number of cables and wires. Near any wireless devices. If any of these devices are present in the home, they should be temporarily turned off and see if the issue is resolved: Laptops, tablets, etc. Wireless printers, speakers, or any other wireless devices. Cameras IP. Microwave (in English: operation). Wireless Basic configuration of the access point Restart your Wi-Fi router. If there are several Wi-Fi access points (repeater / extender) on your network, make sure to set a different name (SSID) for each access point. So make sure that the Classe 300 EOS is configured to connect to the access point with the strongest signal. To do this, go to the device settings menu (wheel) / Network. Advanced configuration of the access point For the following steps, it will be necessary to connect to the router configuration page. Check the router's user manual. Try updating the router to the latest firmware version. Try setting a simpler Wi-Fi password without special characters. Make sure no MAC filters are enabled on the router (or check if the Classe 300 EOS is whitelisted). Make sure access restrictions (parental controls, etc.) are disabled. Check if the router has a sleep function. If so, disable the function. Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router supports the 5 GHz band, also check that the 2.4 GHz band is enabled (Legrand Netatmo BTicino products can only connect to 2.4 GHz band networks). Try disabling the 5 GHz band. Check if UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google's (primary: 8.8.8.8 / secondary: 8.8.4.4).