Wireless connection issues can be caused by physical interference or the Wi-Fi access point configuration. In this article, we will first try to reduce any physical interference and then suggest some simple steps to fix Wi-Fi access point issues. Reduce Interference Check the distance between the router and the EOS Class 300 (3 m is the ideal distance). Walls and some surfaces can absorb the wireless signal. If the connectivity issue is not resolved, you should install a Wi-Fi repeater in the room where you want to install the product. It is best if the Classe 300 EOS and the router are not: Behind a TV. Near an aquarium. Indoors or under a metal object. Located in a closed cabinet. Near a large number of cables and wires. Near any wireless device. If you have any of these devices at home, temporarily turn them off and check if the issue is resolved: Laptops, tablets, etc. Wireless printers, speakers, and any other wireless devices. IP cameras. Microwave (in use). Wireless Configure the access point Basic Restart the Wi-Fi router. If you have multiple Wi-Fi access points (repeater / booster / extender) in your network, make sure to set different names (SSID) for each access point. Then make sure that the Classe 300 EOS is configured to connect to the access point with the strongest signal. To do this, go to the device settings menu (dial) / Network. Configure the access point Advanced For the following steps, you will need to connect to the router configuration page. Please refer to your router's user manual. Try updating your router to the latest firmware version. Try setting a simpler Wi-Fi password without special characters. Make sure your router does not have any MAC filters enabled (or check that the Classe 300 EOS is whitelisted). Make sure all access restrictions (parental controls, etc.) are disabled. Check if your router has a "sleep" function. If so, disable the function Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router is 5 GHz compatible, check that 2.4 GHz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4 GHz networks). Try disabling 5 GHz. Check if UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).