Wireless network issues can be caused by physical interference or the Wi-Fi hotspot configuration. In this article, we will first try to reduce any physical interference, and then we will offer you some simple steps to troubleshoot the Wi-Fi hotspot. Reduce Interference Check the distance between the router and the Play StoreClasse 100X (3 m is the ideal distance). Walls and some surfaces can absorb the wireless signal. If the connectivity problem is not resolved, you should install a Wi-Fi repeater in the room where you want to install the product. It is best if Classe 100X and the router are not: Behind a TV. Near an aquarium. In or under an object metallic. Located in a closed cabinet. Near a lot of cables and wires. Near any wireless network If you have any of these devices in your home, temporarily turn them off and see if the problem is resolved: Laptops, tablets, etc. Wireless printers, speakers, and any other wireless devices. IP cameras. Microwaves (while in use). Cordless phones. Basic Access Point Setup Restart the Wi-Fi router. If there are multiple Wi-Fi access points (repeater/booster/extender) in the network, make sure to set different names (SSIDs) for each access point. Next, make sure that the Classe 100X is configured to connect to the access point with the strongest signal. To do this, go to the device settings menu (wheel) / Network. Advanced For the next steps, you will need to log in to the router's configuration page. Refer to the router's user manual. Try updating the router to the latest firmware version. Try setting a simpler Wi-Fi password, without special characters. Make sure that no MAC filters are enabled on the router (or check that the Classe 100X is whitelisted). Make sure that access restrictions (parental controls, etc.) are disabled. Check if the router has a sleep function. If so, disable the function Disable Wi-Fi channel restriction (enable automatic selection) or select channels 1, 6 or 11. If your router is 5 GHz compatible, check that 2.4 GHz is also enabled (Legrand Netatmo Bticino products can only connect to 2.4 GHz networks). Try disabling 5 GHz. Check if UPnP is enabled. It is recommended to use it. Try changing the current DNS servers to Google's (Primary: 8.8.8.8 / Secondary: 8.8.4.4).